SiteKiosk: Bug Fix for critical error
On kiosk machines with SiteKiosk versions earlier than 8.7 under Windows 7, the system will in most cases become unusable after Internet Explorer 10 is installed. The affected SiteKiosk versions are 7.1 - 8.6. Any Windows 7 computers that have automatic updates enabled will be affected because Internet Explorer 10 is installed automatically as part of Windows updates.

All software resellers are strongly encouraged to forward this information to the operators of the kiosks. PROVISIO has no information about the end user and therefore cannot directly inform them!

Additional information...
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Support Request: SiteCafe Manager error script
Ticket ID: 17513
TicketType d´article: Support Request
Niveau: Fermé
Langue: Anglais
Date de création: 31/01/2012 15:03
Dernière modification: 02/03/2012 14:10
Produit: SiteCafe
Version: 2.x
Adressages: 4975
Annexe: SiteCafeError.JPG
Créé par: Martin5 (User)
Modifié par: Martin5 (User)
Description
Hello,

We've just installed SiteCafe and SiteKiosk, it seems to be ok, but we've a script error. (see in attached file).

We tried to use compatibility mode or administrator mode but nothing.

Thanks in advance.

Regards.
Commentaires (10): SiteCafe Manager error script
Re: SiteCafe Manager error script PROVISIO\olbrich (Provisio) 31/01/2012 15:11
Hello,

If installing SiteKiosk and SiteCafe on one and the same system you should follow the recommended installation sequence.
http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=6030


Here you can find the system requirements: http://www.provisio.com/en-US/SiteCafe/SystemRequirements.aspx


Regards,
Michael Olbrich
Re: SiteCafe Manager error script Martin5 (User) 31/01/2012 15:20
Hello,

We've already do this steps :

SiteCafe 2.x / MyPublicHotSpot:
1. Install SiteKiosk first
2. Register SiteKiosk before installing SiteCafe 2.x
3. Install SiteCafe 2.x but do not install SiteCafe’s TicketStation under any circumstances

The only difference with your requirements is the version of NET (our is 4 and your's 2)

Regards.
Re: SiteCafe Manager error script PROVISIO\olbrich (Provisio) 31/01/2012 15:44
Hello,

Which operating system do you use?
Which Internet Explorer Version is installed?
Which SiteCafe version and which SiteKiosk version did you install?

Regards,
Michael Olbrich
Re: SiteCafe Manager error script Martin5 (User) 31/01/2012 15:53
Hello,

All is installed on Windows 7 32bits version.

internet Explorer 8 or 9 is used.

Sitekiosk version : 7.8 with bundle payment
SiteCafe version : 2.6

We took the version direct on your download page.

Regards.
Re: SiteCafe Manager error script PROVISIO\olbrich (Provisio) 31/01/2012 16:42
Hello,

I am sorry but it is not reproducible (Windows 7 32Bit system with IE9 .NET 1.1 and .NET4, SiteKiosk 7.8.332 and SiteCafe 2.6).

Did you make sure that you did not install SiteCafe’s TicketStation with SiteCafe?
What other software products are installed on your system (security tools, antivirus….)?
You might try if it works after a complete reinstallation of SiteCafe?

Regards,
Michael Olbrich
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