SiteKiosk: Bug Fix for critical error
On kiosk machines with SiteKiosk versions earlier than 8.7 under Windows 7, the system will in most cases become unusable after Internet Explorer 10 is installed. The affected SiteKiosk versions are 7.1 - 8.6. Any Windows 7 computers that have automatic updates enabled will be affected because Internet Explorer 10 is installed automatically as part of Windows updates.

All software resellers are strongly encouraged to forward this information to the operators of the kiosks. PROVISIO has no information about the end user and therefore cannot directly inform them!

Additional information...
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Support Request: error can you help
Ticket ID: 18134
TicketType d´article: Support Request
Niveau: Fermé
Langue: Anglais
Date de création: 06/07/2012 03:27
Dernière modification: 20/08/2012 17:36
Produit: SiteRemote
Version: 8.x
Adressages: 1974
Annexe: -
Créé par: Dakota Ads (User)
Modifié par: Dakota Ads (User)
Description
[7/5/2012 4:03 AM: WinMgmt] The description for Event ID '-1073741814' in Source 'WinMgmt' cannot be found. The local computer may not have the necessary registry information or message DLL files to display the message, or you may not have permission to access them. The following information is part of the event:'//./root/CIMV2', 'SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99', '0x80041003'
(7/5/2012 4:03:17 AM)
Commentaires (3): error can you help
Re: error can you help PROVISIO\grant (Provisio) 06/07/2012 15:17
Hello,

Please note that this message does not pertain to our product but from the Windows Event log and applies to the Windows system.
http://msdn.microsoft.com/en-us/library/aa394525%28v=vs.85%29.aspx

You may have a look at this web page
"How to troubleshoot WinMgmt-based performance counter errors":
http://support.microsoft.com/kb/266416/en-us

Or you should contact the Microsoft support..
Re: error can you help imageSurge (User) 21/07/2012 20:25
I HAVE EXACT SAME ERROR SHOWING IN SITEREMOTE, SO PLEASE LOOK INTO THIS AND DON'T SIMPLY DIRECT CUSTOMERS TO MICROSOFT
Re: error can you help PROVISIO\grant (Provisio) 23/07/2012 16:40
Hello,

The customer was not simply referred to Microsoft... I provided two pertinent links that should shed some light and understanding on the error you are receiving, if you are unable to resolve the issue using that information, then you should contact Microsoft for assistance.

This is a Windows Error on your machine... for example if you look into the event logs of your operating system you will see this is where the error is originated. SiteRemote simply pulls these errors from the OS and displays the error for that machine.

If you read the Event ID and actual components affected you will notice that this is strictly a Windows Error and in no way related to our software.

You will first need to determine how this error is affecting the functionality of your machines and probably get your IT/Network Administrator involved.


If you no longer want to receive errors originated from the Operating System of the machine you may navigate to the settings page, under the general tab, scroll down to " Log Message Transfer Filter" section. You will now be able to select and Define the components whose messages you do not wish to be transferred to the server.
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