Ticket ID: 24826
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Creation Date: 4/24/2019 5:21 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.7
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Language: English
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Views: 21228
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Last Modification Date: 5/23/2019 12:57 PM
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Platform:
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Level: Closed
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Support Request: Offline
Description
One of our client's kiosk went offline, (we think) after schedule restart at 00:00. But today, when they reported the situation, we saw a completly white screen without any "offline info" that we used to see in a small rectangle window..with a blue header, I think...I was only a full page white screen.
Then, we went to see the log file..and it shows 28 times the following:
20 03ec 2019-04-24 00:02:55 +0100 [SiteKiosk] Navigation: file://C:/Program Files/SiteKiosk/SiteKioskNG/assets/defaultPage/offline.html
20 03ec 2019-04-24 00:03:27 +0100 [SiteKiosk] Navigation: [website page link]
After those 28 entries, I think that sitekiosk stoped trying to load the page? Was it?
How can I garantee that some info is showed when there is no internet connection? Because this white page is not good at all.
Can you help me, please?
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