Ticket ID: 21258
|
Creation Date: 1/5/2015 1:00 AM
|
Product: SiteKiosk Classic Windows
|
Attachment: -
|
TicketType: Support Request
|
Version: 8.90.2637
|
Language: English
|
Views: 23550
|
Last Modification Date: 2/2/2015 11:09 PM
|
Platform:
|
|
Level: Closed
|
|
|
Support Request: Buttons on Metro IE Browser Skin require multiple touches to activate
We have installed and configured Sitekiosk 8.9 on Windows 8.1/IE11 using Start Screen and Metro IE skin via an NEX touch screen. The standard browser buttons (refresh, print, logout, close etc). Sometimes (infrequently) work on a single touch, but most often require multiple touches (2 to 6) to work. Most often, on first touch, the background of the buttons turns grey (same behaviour as on hover of mouse pointer). Another touch soon after the first will often activate the function. but sometimes it requires multiple further touches. So, it can require up to six touches of the close button to close the browser window. This is annoying and inconvenient for customers using the kiosk. Can you offer any suggestions?